CustomerService.co.uk 

Beta site

Welcome & News

Welcome to the new site that promotes and supports UK customer service - we want to be part of the inspiration that makes UK service the best in the world!

We'll be developing the site further over the next few months but please browse and see the help on offer here already.

The site is the online partner to the soon to be published book on customer service from the BSI entitled ‘ Quality Service, Competitive Business: Setting the Standard in Customer Service' written by Howard Kendall. The book is due out in April and to whet your appetite, here's a short extract of the good common sense advice :

' the customer view test of good metrics is will it help us stop doing things they don't like, more of things they do like and help us produce the product or service better, faster or cheaper?'

 Click here:  http://shop.bsigroup.com/bip2189 to order your copy!

Customer Service in the 21st Century?

Customerservice.co.uk - THE  UK community portal to help today's customer service teams succeed.......dateline April 2010

You might ask why we need another site talking about customer service. Well, we do because all of the others usually don't tell you the whole story and don't refer to information, media sources, websites and publications that they perceive are competitive or simply that they don't like the organisations that run them.

Customerservice.co.uk is a true customer service community portal that will point you at all the best stuff it finds that might help you improve your service to customers - wherever it comes from.

We're building slowly, recycling, calling in favours and using very economic ( cheap or free! ) resource to get the site built, but that does mean we'll be able to provide something new of interest to you everytime you pop by for a look.

Take a look at this great YouTube video to see what can happen to your brand reputation if you get it wrong - 8m hits and counting so far and United Airlines pretty embarrassed.......